If you our in need of assistance with a Titronics product we urge you to first visit our Knowledge Base as many solutions to common questions are posted there. If you need to change the customization in your software and on your reports/prints with updated address information please take a moment to fill out our change request.

Knowledge Base

The Knowledge Base is organized into different categories, please select a topic that you are interested in. Additionally, you can also search our entire website using the keyword search above.

Some knowledge base articles and instructions refer to scanners within a particular range of serial numbers. Find my serial number.

Topic Categories

Tytron Software

Service and Tech Support

We strongly urge you to visit our online technical support section.  95% of all technical calls we recieve can be answered in this section.  We strive for the best customer support in the business which is why you get a human on the line regardless if you call the 800 or direct phone number.  We aim to keep it this way, but we cannot continue to take calls that are not first researched from your end.  Please click the link below to see if your question is answered in the Knowledge Base.

Or you can ask for free on our forum.  The forum is a much slower resolution process but it is a collective network of professionals who are willing to answer your questions, as well as the Titronics staff.

Forum

If you still need help finding a solution to an issue please have the following available:

1. Tytron or Range of Motion serial number (On the handle of the C-5000, On the serial plug of the C-3000 and C-4000, and on the wireless hub of the Range of Motion)
2. Be at the computer that is having the issue
3. If you are not tech saavy, somebody who in your office who is
4. Credit Card for support contract
5. Internet helps, but is not entirely necessary
   

Titronics provides one year of free comprehensive telephone support with the purchase of every scanner. After one year, when you contact our customer support, you can choose to pay an semi-annual fee of $95.00 for support on any issue related to your scanner. Support for additional scanners is only $50.00 (with a maximum total of $195) per 6 months. This fee provides you unlimited support from to our live support staff. Additionally you will receive free updates as they become available. If you choose not to pay the semi-annual fee, you can utilize our customer service at a rate of $50.00 per incident.

If you need to send in your device for service please call prior to shipment, so we can expect the packages arrival and get your device back to you as quickly as possible. When shipping be sure to ship via an insured courier in a protective enclosure. This will help prevent added repair costs due to damaged shipments.

(800)-705-2307

Address:
Titronics
400 Stephans Street, Suite D
Tiffin, IA 52340