If you our in need of assistance with a Titronics product we urge you to first visit our Knowledge Base as many solutions to common questions are posted there. If you need to change the customization in your software and on your reports/prints with updated address information please take a moment to fill out our change request.

Knowledge Base

The Knowledge Base is organized into different categories, please select a topic that you are interested in. Additionally, you can also search our entire website using the keyword search above.

Some knowledge base articles and instructions refer to scanners within a particular range of serial numbers. Find my serial number.

Topic Categories

Tytron C-3000 Software (for Tytron C-3000 or C-4000)

Service and Tech Support

If you still need help finding a solution to an issue please contact us at 1-800-705-2307 (Direct 319-545-7377)

Titronics provides one year of free comprehensive telephone support with the purchase of every scanner. After one year, when you contact our customer support, you can choose to pay an annual fee of $95.00 for support on any issue related to your scanner. Support for additional scanners is only $50.00 (with a maximum total of $195) per year. This fee provides you unlimited support from to our live support staff. Additionally you will receive free updates as they become available. If you choose not to pay the annual fee, you can utilize our customer service at a rate of $65.00 per incident. To download the Titronics support contract please click the link below.

Support Contract

If you need to send in your device for service please call prior to shipment, so we can expect the packages arrival and get your device back to you as quickly as possible. When shipping be sure to ship via an insured courier in a protective enclosure. This will help prevent added repair costs due to damaged shipments.

Address:
Titronics
400 Stephans Street, Suite D
Tiffin, IA 52340